How to survive a social media crisis

Here’s the funny thing about social media, you don’t own it, and you cannot control what happens to your content on it.

#Hashtag10: the best hashtag fails in a decade

The ‘funny little hack’ started a decade ago with #barcamp, and now 125m of them are shared daily on Twitter alone – but not without a few misfires

Twitter’s Identity Crisis: News service or social network?

They say ‘the caged bird does not sing’. Twitter has set itself free from Facebook, Instagram etc. by re-categorising itself as a News app. Why, oh why?