Social Media Crisis & Reputation Management [WEBINAR]


Thursday 13th December 2018

West Australians rely on reviews more than any other state – how do you look when they search online?

Are you prepared for when it all goes wrong?

Let’s take a look at the basics of social media crisis management and give you the tips to ensure you maintain a positive online reputation.

We will take a look at:

  • What is “Online Reputation Management”?
  • Social listening – what it is & how to do it
  • Dealing with negative reviews
  • The Review Conscious Consumer
  • The role of the Influencer
  • How to handle a crisis
  • Best practice tips & tricks



This is a course for anyone who wants to have an online presence. If you don’t understand how to handle the online conversations you won’t succeed.

Can’t make it to the live workshop? You’ll have up to 30 days to watch the replay and download the worksheets.


This online course is delivered via video and is supported with downloadable worksheets. All guests also receive access to our online portal of the latest resources.

You will receive a link to the webinar via the email address used at the time of registration.


Social media strategist, brand marketing specialist, public speaker, and certified trainer Meg Coffey is uniquely positioned to provide a holistic range of services to individual businesses operating in niche industries. By combining research, in-depth experience, passion, and outcome-driven results, Meg creates business strategies that are individually tailored to her clients.

As a public speaker, Meg demystifies today’s fast-paced world of brand establishment, social media, marketing and PR to show how companies can take advantage of powerful digital tools to boost their bottom line through proven strategies and straight talking. Meg provides training that is informative, engaging and most importantly – useful.